Pre-Appointment Information
Thank you for booking an appointment with Body Flow Osteopathy
Our Address:
Within Iris Hair & Beauty
86 Waterloo Rd,
Norwich
NR3 1EW
Tel: 01603 327223
Cancellation & Rescheduling Appointments
We appreciate as much notice as possible if you need to change or cancel your appointment so that we can offer it to someone else.
Appointments canceled or rescheduled within a ** 48 HOURS ** period will be charged at the full rate. We have chosen to strictly enforce this policy instead of increasing our fees in view of rising operating costs.
Refunds for Online Payments
If you need to cancel an appointment that was already paid for at the time of booking, you will be refunded in full as long as the cancellation was made more than 48 hours before your appointment was due to take place.
Please email us with a refund request at [email protected] to ensure your refund is not accidentally missed.
If you reschedule your appointment, the payment will be moved alongside your appointment.
Refunds for online payment will be processed within 7 days (by us) and it will take a further 5-10 business days for Stripe to process the refund and for the refunded funds to show on your statement.
Refunds can only be refunded to the original payment card.
USEFUL INFORMATION
Parking
Free onsite parking is available just outside the building, please park in the marked bays. 1 Hr of free on-road parking is also available just outside the building which may be more suitable for long vehicles.
Entry
Please ring the bell when you arrive and we will let you in through a remote entry system if the door is not open.
Facilities are available to use whilst you are waiting and are located down the corridor on the right-hand side.
Payment
We accept payment by cash, debit/credit card, Apple pay, and Google pay.
Please note that we no longer accept cheques.
Professional Fee
Initial consultation (approx 60 mins but please allow up to 75 mins):
Adults: £60
Under 16's: £50
ABOUT YOUR FIRST APPOINTMENT
Here’s some useful information ahead of your appointment:
What to bring along:
- Your prescription list (if applicable)
- Clothes you are comfortable being seen in (see “Examination” below).
- If applicable, results or reports from any recent medical investigations you’ve had
For example MRI Scan, Ultra-sound, X-Rays, Blood tests, heart investigations, etc.
This is helpful but not strictly necessary.
You are also welcome to bring someone else along if it makes you feel more comfortable.
Examination
You may be asked to remove some clothing for the examination and you may be asked to dress down to your underwear although this is not always necessary. We aim to identify the source of your problem and in order to do so, it is important that we can assess your whole posture.
You are welcome to bring clothes to change into: shorts, leggings and vest top all work well. Please choose stretchy clothes and avoid any rigid fabrics (i.e.: jeans), or loose or baggy garments. Please call us if you would like to discuss this further.
What to expect
The initial consultation takes approximately 60-75 minutes. Your practitioner will ask you questions about:
- Your current symptoms
- Your medical history: past surgeries, accidents, serious illnesses, etc.
- Your general health
Treatment
On most occasions, treatment is provided during the first visit.
The first treatment may be shorter depending on various factors such as time available, the complexity of your medical history, and what we feel is appropriate.
We reserve the right not to treat you if we feel it is not safe to do so but we will always discuss this with you and explain why.
We may use a wide range of techniques such as soft tissue techniques, stretching techniques, joint mobilization, joint manipulation, acupuncture, taping, myofascial release, or cranial osteopathy.
We will also advise you on exercises and things you can do to help yourself - as appropriate.
If you wish to favor or avoid certain types of techniques please tell us!
It is important to us that you are happy with the treatment you receive from us.
Your safety is our main priority so we reserve the right to exclude certain types of techniques for safety reasons, even if you have had them done before.
RISKS & BENEFITS OF OSTEOPATHIC TREATMENT
Risks
Approximately 50% of people will experience no negative side effects at all from Osteopathic Treatment. Approximately 49% of people will experience mild side effects after treatment which typically lasts 24-48 hrs but sometimes longer. The most common side effects typically include feeling sore and tender, tired, "headachy", and stiff. Moderate side effects happen approximately 1% of the time or 1 in a 100 patients will experience them. The most common reported symptoms are more severe pain, bothersome numbness, or tingling lasting more than a week.
In comparison, up to 15% of users or 15 in 100 people report side effects (from mild to severe) from taking paracetamol.Serious side effects are very rare at 0.003% or 1 in 36 079 people and are those requiring emergency medical care and long-term damage which may be irreversible. These can include strokes, nerve damage, bladder or bowel weakness, or death.We do a comprehensive medical history to allow us to identify potential risk factors in order to adapt our choice of techniques and choose the safest treatment for you. In comparison, your chances of dying in an RTA in the UK in any given year is 1 in 20 000, this is over 1.5 times the chances of you experiencing severe side effects from Osteopathic treatment.
Furthermore, your chances of dying in an RTA in the UK in your lifetime is 1 in 240, which is 150 times more than experiencing a severe side effect from Osteopathic treatment.
The Expected Benefits: The good news is that 70% of people report an improvement in their symptoms after their first Osteopathic Treatment.
80% or 8 in 10 people report an improvement after 3 to 4 treatments. In conclusion, osteopathic treatment is very safe but like all interventions (including taking paracetamol), there are risks that can be difficult to predict or mitigate.
However, the large majority of people feel better within 1-4 treatments with no adverse side effects at all. Sources: Mint Practice Ltd leaflet 2015
http://www.bandolier.org.uk/booth/Risk/trasnsportpop.html
https://www.drugs.com/sfx/paracetamol-side-effects.html
Please let us know if you have any questions.
We look forward to seeing you!
Our Address:
Within Iris Hair & Beauty
86 Waterloo Rd,
Norwich
NR3 1EW
Tel: 01603 327223
Cancellation & Rescheduling Appointments
We appreciate as much notice as possible if you need to change or cancel your appointment so that we can offer it to someone else.
Appointments canceled or rescheduled within a ** 48 HOURS ** period will be charged at the full rate. We have chosen to strictly enforce this policy instead of increasing our fees in view of rising operating costs.
Refunds for Online Payments
If you need to cancel an appointment that was already paid for at the time of booking, you will be refunded in full as long as the cancellation was made more than 48 hours before your appointment was due to take place.
Please email us with a refund request at [email protected] to ensure your refund is not accidentally missed.
If you reschedule your appointment, the payment will be moved alongside your appointment.
Refunds for online payment will be processed within 7 days (by us) and it will take a further 5-10 business days for Stripe to process the refund and for the refunded funds to show on your statement.
Refunds can only be refunded to the original payment card.
USEFUL INFORMATION
Parking
Free onsite parking is available just outside the building, please park in the marked bays. 1 Hr of free on-road parking is also available just outside the building which may be more suitable for long vehicles.
Entry
Please ring the bell when you arrive and we will let you in through a remote entry system if the door is not open.
Facilities are available to use whilst you are waiting and are located down the corridor on the right-hand side.
Payment
We accept payment by cash, debit/credit card, Apple pay, and Google pay.
Please note that we no longer accept cheques.
Professional Fee
Initial consultation (approx 60 mins but please allow up to 75 mins):
Adults: £60
Under 16's: £50
ABOUT YOUR FIRST APPOINTMENT
Here’s some useful information ahead of your appointment:
What to bring along:
- Your prescription list (if applicable)
- Clothes you are comfortable being seen in (see “Examination” below).
- If applicable, results or reports from any recent medical investigations you’ve had
For example MRI Scan, Ultra-sound, X-Rays, Blood tests, heart investigations, etc.
This is helpful but not strictly necessary.
You are also welcome to bring someone else along if it makes you feel more comfortable.
Examination
You may be asked to remove some clothing for the examination and you may be asked to dress down to your underwear although this is not always necessary. We aim to identify the source of your problem and in order to do so, it is important that we can assess your whole posture.
You are welcome to bring clothes to change into: shorts, leggings and vest top all work well. Please choose stretchy clothes and avoid any rigid fabrics (i.e.: jeans), or loose or baggy garments. Please call us if you would like to discuss this further.
What to expect
The initial consultation takes approximately 60-75 minutes. Your practitioner will ask you questions about:
- Your current symptoms
- Your medical history: past surgeries, accidents, serious illnesses, etc.
- Your general health
Treatment
On most occasions, treatment is provided during the first visit.
The first treatment may be shorter depending on various factors such as time available, the complexity of your medical history, and what we feel is appropriate.
We reserve the right not to treat you if we feel it is not safe to do so but we will always discuss this with you and explain why.
We may use a wide range of techniques such as soft tissue techniques, stretching techniques, joint mobilization, joint manipulation, acupuncture, taping, myofascial release, or cranial osteopathy.
We will also advise you on exercises and things you can do to help yourself - as appropriate.
If you wish to favor or avoid certain types of techniques please tell us!
It is important to us that you are happy with the treatment you receive from us.
Your safety is our main priority so we reserve the right to exclude certain types of techniques for safety reasons, even if you have had them done before.
RISKS & BENEFITS OF OSTEOPATHIC TREATMENT
Risks
Approximately 50% of people will experience no negative side effects at all from Osteopathic Treatment. Approximately 49% of people will experience mild side effects after treatment which typically lasts 24-48 hrs but sometimes longer. The most common side effects typically include feeling sore and tender, tired, "headachy", and stiff. Moderate side effects happen approximately 1% of the time or 1 in a 100 patients will experience them. The most common reported symptoms are more severe pain, bothersome numbness, or tingling lasting more than a week.
In comparison, up to 15% of users or 15 in 100 people report side effects (from mild to severe) from taking paracetamol.Serious side effects are very rare at 0.003% or 1 in 36 079 people and are those requiring emergency medical care and long-term damage which may be irreversible. These can include strokes, nerve damage, bladder or bowel weakness, or death.We do a comprehensive medical history to allow us to identify potential risk factors in order to adapt our choice of techniques and choose the safest treatment for you. In comparison, your chances of dying in an RTA in the UK in any given year is 1 in 20 000, this is over 1.5 times the chances of you experiencing severe side effects from Osteopathic treatment.
Furthermore, your chances of dying in an RTA in the UK in your lifetime is 1 in 240, which is 150 times more than experiencing a severe side effect from Osteopathic treatment.
The Expected Benefits: The good news is that 70% of people report an improvement in their symptoms after their first Osteopathic Treatment.
80% or 8 in 10 people report an improvement after 3 to 4 treatments. In conclusion, osteopathic treatment is very safe but like all interventions (including taking paracetamol), there are risks that can be difficult to predict or mitigate.
However, the large majority of people feel better within 1-4 treatments with no adverse side effects at all. Sources: Mint Practice Ltd leaflet 2015
http://www.bandolier.org.uk/booth/Risk/trasnsportpop.html
https://www.drugs.com/sfx/paracetamol-side-effects.html
Please let us know if you have any questions.
We look forward to seeing you!
