Call us 01603 327223 
Book an Appointment Online 24/7
                              E: Reception@bodyflowosteo.com​
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    • About Osteopathy
  • Location & Fees
    • Norwich Clinic
    • Central London Clinic
    • North London Clinic
  • Conditions Treated
    • Back Pain
    • Sciatica & Pelvic Pain
    • Neck Pain & Whiplash
    • Headaches
    • Arthritis
    • Knee Pain
    • Foot Pain and Plantar Fasciitis
    • Shoulder Pain & Frozen Shoulder
  • Specialist Clinics
    • Fibromyalgia, ME/ CFS
    • Osteopathy During Pregnancy
    • Osteopathy for Babies
    • Sports Therapy & Sport Injuries
  • Treatment Modalities
    • Classical Osteopathy
    • Cranial Osteopathy
    • Visceral Osteopathy
    • Myofascial Release
    • Myofascial Taping
    • Medical Acupuncture
    • Sports Therapy
  • The Stress Buster
  • What to Expect
    • FAQs >
      • Complaint Procedures
    • Success Stories
  • Contact Us
  • COVID-19
    • COVID-19 Full Procedures & Protocols

​Compliments, Comments, Concerns & Complaints 

Tell us what you think! 
We're listening, learning and improving. 

Your feedback is important to us and helps us deliver the best service we can.
We would like to hear from you if you are especially pleased with any aspect of your visit to us. 

Equally, if there are any improvements we could make to improve your experience, then please let us know. We also need to know when things go wrong so we can lean from our mistakes and make improvements.

​Complaint Procedure 

Whilst we pride ourselves in the quality of the care, treatment and dedication we provide to our patients, there may be situations where you feel we have not met your expectations.

Firstly, we are sorry if you are reading this because you feel unhappy with our service.
Rest assured, we will do everything we can to make it right. 

If you would like to make a complaint, here's what you need to do:

1) Contact us.
You can do this by phone, email or through the contact form on this website.


Then, the following process will be followed:

- We will contact you as soon as possible and arrange a suitable time and method of discussing your concerns. 
- We will discuss with you actions that you would like us to take to resolve the issue.
- We will investigate your complaint and provide you with a written response. 
- We will keep you informed through the process and give you a time scale of when you can expect to hear from us. 


If you feel uncomfortable speaking to a practitioner, or if you feel your complaint has not been addressed to your satisfaction then you can contact the Institute of Osteopathy Concern Resolution Service.

Institute of Osteopathy Complaint Resolution Service:
Freephone: 0800 110 5857
Email: enquiries@iosteopathy.org  

The institute of Osteopathy is an association for Osteopaths. 


If you are concerned about safety and would like to make a formal complaint with the regulatory body, you can contact the General Osteopathic Council (GOsC).

Please note that the GOsC can not award compensation. 

General Osteopathic Council:
Phone: 0207 357 6655 ext: 224 
​Email: regulation@osteopathy.org.uk


Don't forget to contact us first! ​

Find us 

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 Within Iris Hair & Beauty
86 Waterloo Rd, 
Norwich 
NR3 1EW

​(On the corner of Waterloo Rd & Albany Road)


Free Onsite Parking
No Stairs

Contact Us

Tel: 01603 327223
​

Phones are answered
Monday to Friday:
8 am - 7:00 pm
Saturday:
9 am - 1 pm


Reception@bodyflowosteo.com
To Book an Appointment: 
Call, Email or Book Online 24/7
Book Online
We operate a strict 48 HOURS policy for cancellations and rescheduling. 

Norwich Clinic Hours

Monday: 10 am- 8:30 pm
Tuesday: 10 am- 7 pm
Wednesday: 10 am - 6:30 pm
Thursday:  1pm- 8:30 pm
Friday: 10 am - 8:30 pm  
Saturday: 8:30 am - 5:30 pm
Sunday: 10 am - 6 pm 

Subjects to Practitioner Availability.

Appointments outside these hours may be available. 

Accessibility

Our treatment room is accessible to wheelchair users who can manage short transfers.
We regret that the toilet is not adapted. ​
​

Legalities

Read our Privacy Notice 
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Read our Terms and conditions

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