Call us 01603 327223 
Book an Appointment Online 24/7
                              E: Reception@bodyflowosteo.com​
  • Home
  • About Us
    • About Osteopathy
  • Location & Fees
    • Norwich Clinic
    • Central London Clinic
    • North London Clinic
    • Virtual Clinic
  • Conditions Treated
    • Back Pain
    • Sciatica & Pelvic Pain
    • Neck Pain & Whiplash
    • Headaches
    • Arthritis
    • Knee Pain
    • Foot Pain and Plantar Fasciitis
    • Shoulder Pain & Frozen Shoulder
    • Fibromyalgia
    • Sport Injuries
  • Treatment Modalities
    • Classical Osteopathy
    • Cranial Osteopathy
    • Visceral Osteopathy
    • Medical Acupuncture
    • Myofascial Release
    • Myofascial Taping
  • The Stress Buster
  • What to Expect
  • Success Stories
  • FAQs
    • Complaint Procedures
  • Contact Us
  • COVID-19
    • COVID-19 Full Procedures & Protocols

Virtual Clinic

In the midst of the COVID-19 pandemic, we launched our virtual clinic in order to keep supporting our community at this difficult time.

We expect that the pandemic will forever change the way we work, communicate and do things so whilst COVID-19 is the reason we've launched this service, we fully expect it will be here to stay.
Book a Virtual Appointment Here
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Does it work? 

We are strong believers in remedial exercises and in empower recovery through information and self-help strategies.

Information is power and after looking at the research evidence supporting remote appointments, we were sold! 

Yes, virtual appointments will be different then face to face ones and they will not suit everyone, but we are confident that they won't be any less useful. 
Research clearly shows that understanding what is causing your pain and feeling empowered about how you can improve those symptoms yourself has a significant and positive impact on pain levels.

What to Expect

Virtual Appointments will take place online at a place of your choosing. 

You will need access to a camera phone or a laptop with a webcam.

 We recommend that you carry out the appointment in a  well-lit, quiet and private room in a locations where you will be able to talk with your practitioner uninterrupted and have enough space to perform a few basic movement for examination purposes. 

The format of the consultation will reflect one that would take place face-to-face: 

Your practitioner will ask you in-debt questions about your current symptoms, general health, general medical history, family medical history, sports and activity history, etc. 

We will then perform a remote examination. Depending on the situation, we may ask you to perform some movement in front of the camera so we can see how you are moving, we may ask you to press on certain structures around the painful area and report back to us on pain or tenderness. On occasion, we may need to see the area in questions but this will be discussed with you.

In most cases, we will be able to suggest a working diagnosis for your symptoms and propose a remedial plan during this initial appointment.

We will teach you simple treatment techniques that you can perform on yourself or with the help of a partner, suggest management tips and remedial exercises to help your symptoms.

If we feel you need an onward referral to someone else, for instance to your GP or to an A&E department, we will do our best to facilitate this for you.  

Limitations: 
Please understand that virtual appointments are reliant on technology. In order to complete a successful consultation we need a good internet connection, good visual & audio on the camera, and there may be times when we won't be able to arrive at a diagnosis without doing a hands on examination. Online consultations will not be suited to everyone in every circumstances. 

We promise to always do our best but please understand that there are limitations to virtual assessments & treatments which are outside of our control. 

Payment

You will get the option to pay at the time of booking if you book online, alternatively we can email you an invoice for you to arrange a BACS payment.  

Are Virtual Appointments Covered by Insurance? 

It depends on your insurer. 
Some will cover it but some will not.

HOWEVER, the reason most companies don't cover it at present, is because there has never been sufficient demand for this service to be included in policies. The COVID-19 pandemic is likely to very quickly change the landscape of how musculo-skeletal services are delivered so please do ask your insurer to include this service.
The more people lobby for virtual consultations, the quicker it is likely to be covered. 

Find us 

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**WE HAVE MOVED**
From the 14th July 2019 we will be:
  
Within Iris Hair & Beauty
86 Waterloo Rd, 
Norwich 
NR3 1EW

​(On the corner of Waterloo Rd & Albany Road)


Free Onsite Parking
No Stairs

Contact Us

Tel: 01603 327223
​

Phones answered
Monday to Saturday
8 am - 7:00 pm

Reception@bodyflowosteo.com
To Book an Appointment: 
Call, Email or Book Online 24/7
Book Online
**Please note that same day appointments can only be booked on the phone.

Norwich Clinic Hours

** Please Note that we are currently working on an altered and changing schedule as we progress to fully re-open. Contact us for details.

Monday: 10 am- 8:30 pm
Tuesday: 1 pm- 6 pm
Wednesday: 10 am - 8:30 pm
Thursday:  Closed
Friday: 10 am - 8:30 pm  
Saturday: 8:30 am - 5:30 pm
Sunday: 10 am - 6 pm 

Excludes Practitioner's Holidays.

Appointments outside these hours may be available. 

Accessibility

Our treatment room is accessible to wheelchair users who can manage short transfers.
We regret that the toilet is not adapted. ​
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